Terms and Conditions

Store policies
Our customers are the best part of Houston lactation cookies.com. We have designed our shopping policies with this in mind to provide a shopping experience that demonstrates our integrity and shows respect for your health and well-being. We pride ourselves on using premium ingredients without preservatives, and getting cookies to you fast and fresh is one of our top priorities. We do not bake until you order. We feel our customers deserve the freshest product possible

Payment policy
We accept credit cards and eChecks via our site.

Shipping policy
Your order is processed within one business day. Our standard shipping is TBA Ground. You can track your package with the tracking information in your order confirmation email. Can’t find your tracking number? Contact us and we will help you with that.

Need Cookies even faster?. You can also order on Amazon Prime for guaranteed 2-day shipping.
Free shipping may be offered in promotions to domestic destinations. International destinations are not eligible for free shipping offers. You may also upgrade to a faster shipping method to US domestic destinations at an additional charge. All delivery times are estimated, not guaranteed.

Note: Saturdays, Sundays and public holidays are not considered business days. Depending on the time of order, the day of shipment may not be included in the calculated time-in-transit.

It is very important to make sure that you have entered in the correct shipping address when placing your order. Unfortunately, we will not be able to re-ship orders free of charge due to incorrect address entered by customer. We want our customers to get their cookies ASAP, and orders are processed every 24 hours so.
Depending on when your order was placed, it could be on its way immediately. If you have entered an incorrect address, please call and email us immediately. If we can catch it before it ships, we will gladly make the correction.

INTERNATIONAL SHIPMENTS
Houston Lactation cookie company does not currently ship internationally, but we are looking at our options and will reconsider if we get enough interest. We do ship to APO/FPO addresses.

Returns / cancellation policy
Returns
Due to the perishable nature of the products we sell, all sales are final. We will accept returns, however, if the products are damaged, discolored or tampered with in a suspicious manner. In such cases, please contact us and we will provide return instructions and a replacement or refund.

Cancelled Orders
Houston Lactation cookie company retains the right to refuse or cancel an order due to stock-outs, incorrect pricing, or for any other reason. If your PayPal account has already been charged for the purchase and your order is cancelled, we will issue a credit to your PayPal account for the amount of the purchase.

COPYRIGHT
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Houston lactation cookie company or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of Houston lactation cookie company protected by U.S. and international copyright laws. All software used on this site is the property of Houston lactation cookie company or its software suppliers and protected by United States and international copyright laws.

TRADEMARKS
Houston lactation cookie company graphics, logos, page headers, button icons, scripts, and service names are trademarks or trade dress of Houston lactation cookie company or its subsidiaries. Our trademarks and trade dress may not be used in connection with any product or service that is not Houston lactation cookie company, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Houston lactation cookie company. All other trademarks not owned by Houston lactation cookie company or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Houston lactation cookie company or its subsidiaries.

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