Privacy / Security policy

Email Communications
Automatic order confirmation emails are sent to customers who place orders on our website. In addition, new customers are also sent a welcoming email that contains an initial password and username that can be used to access personal information collected during order placement, and to view order history as well as tracking information. Established customers will occasionally receive information on products, and special deals. Out of respect for the privacy of our users, we present the option to not receive these types of communications.

Email Newsletters
Our site allows users to sign up for an opt-in newsletter. Using the information from the sign up, we send emails from time to time. The information given to us is not shared. Out of respect for the privacy of our users, we present the option to not receive these types of communications.

Choice/Opt-Out
Users who are subscribed to our lists and no longer wish to receive our special offers and promotional communications may opt-out of receiving these communications by using the “Subscription Management” link included in each communication we send or by emailing us (see contact us) to request removal from our lists.

Order Fulfillment
As part of the process of order fulfillment, we collect and use personally identifiable information through our shopping cart. This includes contact information as well as financial information. It is used for billing and order fulfillment. If we encounter issues when processing an order, we will use this information to contact you.

We use eMerchant when processing credit card orders online. We also accept credit card orders by phone. All credit card processing is performed through eMerchant, a safe, secure and PCI compliant payment gateway. Shipping is completed from our location in Houston, Texas.

Order/Customer Database
We provide you with access to certain of your personally identifiable information in our database. You may view and in certain cases update your personally identifiable information (such as zip code, phone, email or postal address) by visiting the My Account section of the Houston Lactation cookies.com website (http://www.houstonlactationcookies.com). If you believe that any of the information is incorrect, or you would like to delete/deactivate your personally identifiable information, notify us immediately by sending an email message (contact us), and we will promptly correct erroneous information or delete your information from our database.

Customer Service Requests
Information is collected as part of the process of fulfilling customer service requests. Information such as name, email address and phone number is used in order to respond to the inquiry.

Product Inquiry Forms
Information is collected as part of the process of fulfilling sales inquiries. Information such as name, email address and phone number is used in order to respond to the inquiry.
From time to time, we will solicit information from our users in order to improve our business process and services. We do not collect personally identifying information for these surveys.

Server Logs
All web servers create and use log files. As is true of most websites, we gather web server log file information automatically, such as your IP address, browser type, referring/exit pages, and operating system, date/time stamp, and number of clicks to analyze trends, administer the site, track user’s movement in the aggregate, and gather general information about which pages are visited. IP addresses, etc. are not linked to personally identifiable information. We use this information to administer our website, understand how visitors navigate through our site and to enhance your experience while using our site.

Usage Statistics
We use a third-party tracking service called Google Analytics that uses tracking code on each of our web pages in order to gather the information specified above. Milkmakers.com reserves the right to disclose to third parties aggregate usage statistics that do not contain personal information. In no event will Milkmakers.com include personal information in any such disclosure.

Disclosure of Information
We do not disclose any personally identifiable information collected through the site whether publicly listed elsewhere or not, except as disclosed in this statement or as required by law. Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with an appropriate law enforcement investigation, current judicial proceeding, a court order or legal process served on our website, or as required by law.

Security of Collected Information
We follow accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. The security of your personal information is important to us. We do not record any credit card information on our site or in any of the software that we use. Instead, we use eMerchant, a secure payment gateway that has the ability to monitor results. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Changes to This Privacy Policy
If we decide to amend this policy at any time, we will inform you of changes as required by law. We will post changes to this privacy and security statement on our homepage, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If, however, we are going to use users’ personally-identifiable information in a manner different from that stated at the time of collection, we will notify users via email and/or by posting a notice on our website for at least 30 days.

 

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